All purchases of Virtual Goods are deemed to be final and non-refundable unless stated otherwise at our discretion. No guarantee of reimbursement is given/implied through the policies. ETHEREAL MULTIMEDIA TECHNOLOGY LTD will at no point provide cash refunds, though we may choose to reimburse customers at our sole discretion.
REIMBURSEMENT FOR TECHNICAL ISSUES
While we strive to provide hitch free digital download experience, technical issues may occasionally arise that may disrupt the process. While we cannot prevent all such possible issues, our Support Team is always on standby to help customers who experience technical problems as quickly and efficiently as possible.
If a customer experiences technical issues while making transactions, he should contact our Support Team via the designated e-mail address. The customer is free to provide any available screenshots along with a detailed description of the issue and request. We will not process claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review the request, verify the details, and take the appropriate action at the sole discretion of the Support Team and Support Team Supervisor.
The Support Team will investigate each case on a case-by-case basis at its discretion. Any compensation or recompense granted is case-specific and implies no obligatory action on similar cases. No ETHEREAL MULTIMEDIA TECHNOLOGY LTD employee outside of our designated Support Team is authorized to reimburse or appeal the team’s decisions.
As a rule, reimbursements will not be given by ETHEREAL MULTIMEDIA TECHNOLOGY LTD unless the Support Team is able to verify that the loss occurred due to technical or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred to be considered for reimbursement. Any requests submitted after such time will not be considered.
Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to receive compensation are not permitted and may result in disciplinary action being taken against the customer’s account.